Damage Report Form

Order Details

Order Number * On your order confirmation by email

Purchase Date *

Item / Product *

Serial Number

Contact Details

First Name *

Last Name *

Email Address * Must match the order address

Phone Number

Damage Details

Type of Damage *

Shipping Damage

Defect / Malfunction

Wrong Delivery

Missing Parts

Warranty Claim

Other

Time of Damage *

Mileage (approx.)

Damage Description *

Photos are important: Please send photos of the damage as a reply to our confirmation email. Without photos, processing may take longer.

Consent

I have read and accept the terms and conditions and the warranty conditions. * I have read the privacy policy and agree to the processing of my data for the purpose of handling this report. * I confirm that all information provided is true and complete.

Your data will be transmitted securely

Thank you, your damage report has been received.

You will receive a confirmation email shortly. We will get back to you within 24 hours with the next steps.

Important: Reply directly to the confirmation email with photos of the damage. Without pictures, processing may take longer.

How the processing works

1. Submit ReportFill out and submit the form.

2. Confirmation by emailAttach photos of the damage in reply.

3. ReviewWe will get back to you within 24 hours.

4. SolutionRepair, spare part or replacement delivery.

Guarantee & Warranty

Star-Biker vehicles have a 2-year warranty. For shipping damage, please report within 48 hours of receipt.

Processing time

ResponseWithin 24 hours

Spare part3–7 business days after review

Shipping damagePlease report within 48 hours

Urgent Damage?

For urgent cases, you can reach us directly via WhatsApp or email.

Currency

Report Damage