Damage Report Form

Order Details

Order Number * On your order confirmation email

Date of Purchase *

Item / Product *

Serial Number

Contact Details

First Name *

Last Name *

Email Address * Must match the order address

Phone Number

Damage Details

Type of Damage *

Shipping Damage

Defect / Malfunction

Incorrect Delivery

Missing Parts

Warranty Claim

Other

When did the damage occur? *

Mileage (approx.)

Damage description *

Photos are important: Please send photos of the damage in reply to our confirmation email. Without photos, processing may take longer.

Consent

I have read and accept the terms and conditions and the warranty conditions. * I confirm that all information provided is true and complete.

Your data is transmitted securely

How the processing works

1. Submit reportFill out the form and send it.

2. Confirmation by emailAttach photos of the damage as a reply.

3. ReviewWe will get back to you within 24 hours.

4. SolutionRepair, spare part, or replacement delivery.

Warranty & Guarantee

Star-Biker vehicles come with a 2-year warranty. For transport damage, please report within 48 hours of receipt.

Processing time

ResponseWithin 24 hours

Spare part3–7 working days after review

Transport damagePlease report within 48 hours

Urgent damage?

For urgent cases, you can reach us directly via WhatsApp or email.

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