Warranty services
24 Months Warranty —
how we protect your vehicle
All Star-Biker vehicles come with a 24-month voluntary warranty beyond the statutory warranty — authorized service partners, complete documentation, warranty preservation secured.
on Frame & Motor
in Germany & Europe
for Warranty & Resale
What Our Warranty Covers
Clear, fair, and without hidden conditions — that's how the Star-Biker warranty works.
Frame & Motor
24-month voluntary warranty on material and manufacturing defects for private use. Repair or replacement by authorized partners — fully documented.
Battery Function Warranty
Function warranty on the battery for 6 months. Covers manufacturing defects — not normal capacity loss due to aging or improper storage.
Digital Service Protocol
After each maintenance, you will receive a digital protocol — your proof for warranty preservation, for insurance, and for resale.
Regular Maintenance — like a car
Electric vehicles require significantly less maintenance than internal combustion engines. Nevertheless, regular inspections ensure your warranty and long-term vehicle value.
What is not covered by the warranty
The same as with any other vehicle — normal wear and tear and external influences are not manufacturing defects.
Statutory warranty remains valid
The voluntary Star-Biker guarantee supplements your statutory rights — these remain fully preserved regardless. For questions about statutory warranty, please contact our customer service.
Frequently Asked Questions about Warranty
24-month voluntary guarantee on frame and motor for private use — beyond the statutory warranty. For the battery, a separate functional guarantee of 6 months applies. Compliance with maintenance intervals is a prerequisite.
The initial inspection after 500 km or 6 months is the first check of your vehicle — like for a car after the running-in period. It is a prerequisite for the voluntary guarantee and can be booked separately — it is not included in the service packages.
Without a complete maintenance record, the claim to the voluntary guarantee expires. Maintenance must be carried out and documented on time by qualified personnel. With a service package, this is coordinated automatically.
At an authorized Star-Biker service partner. You can find the nearest one using our service partner search. Alternatively, our customer service can help you.
No — the voluntary guarantee applies exclusively to private use. Commercial use such as rental, delivery services, or sharing leads to exclusion from the guarantee. The statutory warranty remains unaffected.
No — a service package is voluntary. You can also independently commission the maintenance from an authorized service partner. However, a service package significantly facilitates compliance with the intervals, as everything is coordinated automatically.
Yes — if you carry out the assembly professionally according to the instructions. Damage due to improper assembly is excluded from the guarantee. If you want to be on the safe side, book the assembly service.
Questions about the guarantee or a service case?
Our team will help you quickly — with warranty cases, maintenance appointments, and service partners.