Returns & Exchanges Form

Order Details

Order Number * On your order confirmation email

Purchase Date *

Item / Product *

Serial Number

Contact Details

First Name *

Last Name *

Email Address * Must match the order address

Phone Number

Reason for Return

Reason for Return *

Damage Description *

Further Details

Photos of damage

Please send photos via email: As soon as you receive the confirmation email, simply reply directly with photos of the damage as an attachment. Photos are mandatory for defects or incorrect deliveries.

Desired Solution

Refund

Replacement Delivery

Voucher

Consent

I have read and accept the Terms and Conditions and the Cancellation Policy. * I confirm that the item will be returned unused, complete, and in its original packaging (where reasonable).

Your data is transmitted securely

Return successfully registered

We have received your request and will contact you within 24 hours with further return instructions. For damages, please reply directly to the confirmation email with photos.

How the return process works

1. Fill out the formFill in all required fields and submit.

2. Confirmation by emailYou will receive a return label within 24 hours.

3. Send the itemPackage the item securely and send it.

4. CompletionRefund, replacement or voucher after receipt.

14-day right of withdrawal

As a consumer, you have the legal right, in accordance with § 312g BGB, to withdraw from the purchase within 14 days without stating a reason. The period begins upon receipt of the goods. Vehicles requiring registration are excluded from the right of withdrawal.

Processing time

ResponseWithin 24 hours

Refund3–5 business days after receipt

Replacement delivery5–8 business days after receipt

Questions about returns?

Our customer service will be happy to help you — by email or directly via WhatsApp.

Currency

Register Return