Returns & Exchanges Form

Order Details

Order Number * From your order confirmation email

Date of Purchase *

Item / Product *

Serial Number

Contact Information

First Name *

Last Name *

Email Address * Must match the order email address

Phone Number

Reason for Return

Reason for Return *

Damage Description *

Further Details

Photos

Photos are important: Please send photos as a reply to our confirmation email. For damages or defects, photos are mandatory to process the return quickly.

Desired Solution

Refund

Replacement delivery

Voucher

Consent

I have read and accept the terms and conditions and the cancellation policy. * I confirm that the item will be returned unused, complete, and in its original packaging (where reasonable).

Your data is transmitted securely

How the return works

1. Fill out the formFill in all mandatory fields and submit.

2. Confirmation by emailYou will receive a return label within 24 hours.

3. Send itemPack the item securely and send it.

4. CompletionRefund, replacement, or voucher upon receipt.

14-day right of withdrawal

You have 14 days from receipt of the item to cancel the purchase without stating a reason. Vehicles with road approval are excluded.

Processing time

ResponseWithin 24 hours

Refund3–5 business days after receipt

Replacement delivery5–8 business days after receipt

Questions about returns?

Our customer service will be happy to help you – by email or directly via WhatsApp.

Returns & Exchanges Form

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