Returns & refunds
Returns & Refunds
Safe, transparent, and uncomplicated — 14-day return policy for all orders. Please always register first — by form, email, or letter.
Your right to return at Star-Biker
At Star-Biker, we attach great importance to quality and customer satisfaction. Nevertheless, it can happen that an ordered e-chopper, e-scooter, electric scooter or another accessory does not meet your expectations. In this case, we offer you a statutory 14-day return policy.
To ensure your return is processed quickly and smoothly, please contact us beforehand — via the return form, email or letter. This is the only way we can correctly assign your request and ensure prompt processing.
What applies to returns?
These conditions must be met for your return to be processed smoothly.
Return procedure
Please follow this order — this is the only way we can correctly assign and promptly process your return.
Register return
Before returning the goods, please contact us — the fastest way is via our return form. You can also contact us by email (info@star-biker.com) or by letter (Schwimmbadstr. 2, 5210 Windisch, Switzerland). Please always include the order number, date of purchase, model name, reason for return and condition of the goods.
Prepare return shipment
If possible, pack the goods in the original box and use sturdy outer packaging so that they arrive undamaged. Please also include a copy of the invoice and state whether you would like a refund, an exchange or another solution.
Shipping
You can return the goods with a shipping service provider of your choice. We strongly recommend choosing insured shipping to be covered in case of loss or damage. You bear the costs of the return shipment yourself. Please note that unpaid parcels cannot be accepted.
Inspection & Refund
After receiving your return, we will carefully inspect the goods. A refund is only possible if the product is returned to us unused, complete and in its original packaging. If you paid by prepayment, instant bank transfer or cash on delivery, please provide your bank details in the form so that we can arrange the refund as quickly as possible.
Important Notes
For your return to be processed smoothly, please note the following points.
Always register beforehand
Please always register returns first — by form, email or letter. Unpaid or unregistered shipments will not be accepted.
Faster via form
The return form is the fastest way — all necessary information at once, no queries, immediately processable.
Right of withdrawal in the EU
The statutory 14-day right of withdrawal applies to all orders within the European Union.
Outside the EU
Customers outside the EU do not have a statutory right of withdrawal. Please check the respective conditions before purchase.
Why Registration is Important
Please register every return in advance — the returns form is the quickest way. You can also reach us by email (info@star-biker.com) or by mail (Schwimmbadstr. 2, 5210 Windisch). Only with complete information can we process your return quickly and fairly.
Frequently Asked Questions about Returns
The return period begins the day after receipt of the goods. You therefore have 14 full days to declare the withdrawal. The withdrawal must reach us within this period.
No — returns are only possible if the goods are unused, undamaged, and in their original packaging. In case of significant signs of use or missing original packaging, we will have to deduct an amount from the refund.
You, as the buyer, bear the costs of the return yourself. Since e-choppers and e-scooters are considered freight, return shipping costs are higher than for normal parcels. We recommend obtaining a quote from a shipping company in advance.
After receiving and checking the return, we will refund the purchase price as quickly as possible using the same payment method you used for the purchase. If you paid by bank transfer, please enter your bank details in the returns form.
A defect is a complaint, not a withdrawal. In this case, please use the damage report form with a precise description of the error and photos. Together, we will quickly find a solution.
No — the legal right of withdrawal applies exclusively to orders within the EU. Customers outside the EU do not have a legal right of withdrawal.
Returns at Star-Biker — Everything You Need to Know
At Star-Biker, there is a legal 14-day right of withdrawal for all orders within the EU. The right begins the day after receipt of the goods and applies to e-choppers, e-scooters, electric scooters, and accessories — provided that the goods are unused and in their original packaging.
How do you register a return?
Important: Returns must always be registered in advance — via the returns form, email (info@star-biker.com), or letter. The form is the quickest way, as all relevant fields are filled out at once.
Shipping costs for returns
The costs of the return are borne by you. Since e-choppers and e-scooters are considered freight, return shipping costs are higher than for normal parcels. We strongly recommend choosing insured shipping — in case of loss or damage during transport, you as the sender are liable.
What happens after the return?
After receipt, we carefully check the goods. A refund is only possible if the product is unused, complete, and in its original packaging. If you paid by bank transfer or instant bank transfer, please provide your bank details in the form.
Defect or transport damage?
A defect is not a return, but a complaint. In this case, please use the damage report form — with a description of the error and photos. Our service team will work with you to find the quickest solution.
Unpaid Shipments
We do not accept unpaid or unregistered returns. Please always register the return using the form first before sending the goods.
Register Return
Please fill out the returns form first — then everything else will be handled quickly.